The Esther approach to healthcare in Sweden: A business case for radical improvementObjectives The key objective of this new approach was to create a network that would help patients feel confident, independent and secure by ensuring that they:
This required the healthcare system to commit to the following principles of quality management (Wackerberg and Svensson, 2011):
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Nicoline Vackerberg Nicoline Vackerberg wrote this case study for Governance International in January 2013.
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