How the City of Utrecht achieved major budget savings through innovative service reviews

Further information

Hiemstra, J. (2011). Utrecht staat voor een stevige veranderopgave. Samenvattende notitie externe doorlichting gemeente Utrecht. (in Dutch). (Utrecht faces a major challenge of modernization. Concluding report on the corporate and service review in the City of Utrecht)

About this case study

performance indicators

costs and savings

learning points

further information

Main Contact

Dr. Jaring Hiemstra
Co-owner Hiemstra & De Vries Management Consultants
Role in case study: Review Director
Email: jh@hiemstraendevries.nl
Phone: 00316 5367 5600

Tom Overmans
Assistant Professor Utrecht University School of Governance
Role in case study: Member of the Research Support Team
Email: j.f.a.overmans@uu.nl
Phone: 0031 30 253 9302

: Jaring Hiemstra

: Tom Overmans

This case study was written by Tom Overmans of the University of Utrecht in April 2015.