How the City of Utrecht achieved major budget savings through innovative service reviews

Costs and savings

In total, Utrecht saved €135m since 2010 (€5m in 2011, €30m in 2012, €45m in 2013 and €55m in 2014).

The execution of the organisational review cost €800.000, just over one per cent of the potential savings. This budget was mainly spent on the hiring of the external consultants, i.e. the Review Director and the leaders of the review teams.

About this case study

performance indicators

costs and savings

learning points

further information

Main Contact

Dr. Jaring Hiemstra
Co-owner Hiemstra & De Vries Management Consultants
Role in case study: Review Director
Email: jh@hiemstraendevries.nl
Phone: 00316 5367 5600

Tom Overmans
Assistant Professor Utrecht University School of Governance
Role in case study: Member of the Research Support Team
Email: j.f.a.overmans@uu.nl
Phone: 0031 30 253 9302

: Jaring Hiemstra

: Tom Overmans

This case study was written by Tom Overmans of the University of Utrecht in April 2015.